FREQUENTLY ASKED
QUESTIONS

Yes. Each basin is fired to a vitrified state and professionally sealed, making it strong, water-safe, and suitable for daily bathroom use. With proper care, it will last for decades.

No ongoing resealing is required. The finishing process permanently protects the clay body from absorbing water. Simply clean with mild soap and soft cloths—avoid harsh abrasives.

No. Each one is handmade from wild clay, meaning natural variations in tone, texture, and form occur. These subtle differences are part of the basin’s beauty and authenticity.

Yes. Custom work is available depending on clay supply and firing schedule. Colour, finish, and diameter can be tailored to suit your space. Contact me for lead times.

Custom orders typically take 4–8 weeks depending on drying time, weather, kiln scheduling, and the batch currently in progress.

Yes—when it’s refined, tested, and fired correctly, wild clay can perform just as well as commercial clay. The difference is in the character: your piece keeps the natural mineral variation and one-of-a-kind look of locally harvested clay from Upper Main Arm, NSW.

Flat-rate postage anywhere in Australia is $95. Basins are packed with multiple layers of professional protective materials and shipped insured.

Yes. The basins are designed with standard plumbing hole dimensions (40mm) and can be installed by any licensed plumber. They sit beautifully on stone, timber, concrete, and custom vanities.

International shipping is possible upon request. Pricing varies by destination and insurance requirements.

Yes. We regularly create basins for architects, interior designers, builders, and homeowners working on bespoke projects. If you need a piece for a larger fit-out or a repeatable specification, get in touch and we can talk through dimensions, finishes, and lead times.

Clean the basin with mild soap, warm water, and a soft cloth. Avoid harsh chemicals, bleach, abrasive powders, and scouring pads, as these can dull the finish over time. Wiping the basin dry after use will also help it stay looking its best.

Absolutely. We regularly work with trade clients and can tailor a basin to suit your project. Send through your drawings, measurements, or mood references, and we’ll talk through size, finish, lead time, and what’s possible with the clay supply and firing schedule.