Question 1

Are the basins durable enough for everyday use?

Accepted Answer

Yes. Each basin is fired to a vitrified state and professionally sealed, making it strong, water-safe, and suitable for daily bathroom use. With proper care, it will last for decades.

Question 2

Do the basins need resealing over time?

Accepted Answer

No ongoing resealing is required. The finishing process permanently protects the clay body from absorbing water. Simply clean with mild soap and soft cloths—avoid harsh abrasives.

Question 3

Are all basins exactly the same shape or colour?

Accepted Answer

No. Each one is handmade from wild clay, meaning natural variations in tone, texture, and form occur. These subtle differences are part of the basin’s beauty and authenticity.

Question 4

Can I request a custom size or colour?

Accepted Answer

Yes. Custom work is available depending on clay supply and firing schedule. Colour, finish, and diameter can be tailored to suit your space. Contact me for lead times.

Question 5

How long is the wait time for a custom basin?

Accepted Answer

Custom orders typically take 4–8 weeks depending on drying time, weather, kiln scheduling, and the batch currently in progress.

Question 6

Does wild clay perform as well as commercial clay?

Accepted Answer

Yes. When refined, tested, and fired correctly, wild clay is equally strong and often more characterful than commercial clay. Each basin reflects the natural mineral content of Mt. Jerusalem.

Question 7

How much does shipping cost?

Accepted Answer

Flat-rate postage anywhere in Australia is $95. Basins are packed with multiple layers of professional protective materials and shipped insured.

Question 8

Can I install the basin with any type of plumber or vanity?

Accepted Answer

Yes. The basins are designed with standard plumbing hole dimensions (40mm) and can be installed by any licensed plumber. They sit beautifully on stone, timber, concrete, and custom vanities.

Question 9

Do you ship internationally?

Accepted Answer

International shipping is possible upon request. Pricing varies by destination and insurance requirements.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED
QUESTIONS